Yes. Ethical walls are first-class permissions: a walled group cannot view, search, or even see that a matter exists. Conflicts are enforced at the database layer, not as polite UI hints. Every wall change is logged and reviewable by your conflicts partner.

Your firm doesn’t notice. Every write is synchronously replicated to three US regions. If one region fails, traffic fails over to the next within two minutes — typically without a single dropped request. We publish real-time status at status.lexworkplace.com.

SOC 2 Type II (audited annually by an independent firm), ABA Formal Opinion 477R (reasonable cybersecurity efforts for law firms), HIPAA (BAA available), GDPR, CCPA, and NIST 800-53 control mapping. The full Trust report is available under NDA.

Only the users your firm explicitly authorizes. Data is encrypted with firm-scoped keys; even LexWorkplace engineers cannot read your files. Support staff need explicit, time-bound consent and every action is logged in your audit trail. We never use customer data to train AI models.

Yes, depending on the Edition of Uptime Manage your firm selects. Uptime Manage Starter provides access to a pool of (unassigned) Technical Account Managers. Uptime Manage Core and Uptime Manage Advanced includes a dedicated IT Manager, who will serve as your big-picture IT administrator. Your IT Manager will oversee all projects, purchases, and help you future-proof your practice.