HelloFax Review – A Guide for Law Firms

HelloFax Review for Law Firms

HelloFax is an online service that allows businesses, such as law firms, the ability to send and receive faxes without needing a fax machine in the office.In this HelloFax review, we’re going to look at HelloFax’s features, benefits, and pricing.We’ll also tell you which law firms we believe are best suited to use the service.

Overview of HelloFax for Law Firms

To kick off our HelloFax review:HelloFax is an online service that enables law firms to send and receive faxes without having a fax machine.For law firms already embracing the paperless or “paper lite” office life, HelloFax is a big help.


HelloFax is an online service.Once signed in, users can send faxes or access faxed documents sent to them.The person or business sending a fax to the HelloFax subscriber simply uses the fax number assigned to send the document.The faxed document is stored inside of HelloFax.

For law firms that already have a fax number and are looking to move to a digital fax service, HelloFax allows you to move your number to their service.It is important to note that moving a phone number (which is called porting the number) is only available for law firms in the United States or Canada.The law firm fills out a form requesting the number to be moved.HelloFax generally sends a response within one business day to let the law firm know whether the number can be moved.

HelloFax is a lot more than just a place to make or receive faxes.It also has several features and benefits for law firms.

Features of HelloFax for Law Firms

The features available to law firms using HelloFax depend primarily on the plan chosen.We will cover pricing in more detail later in this HelloFax review.Depending on the plan you select, features include:

  • Have up to 20 team members who can use the program
  • Receive or send up to 1,000 pages per month (make sure you read our pricing section to learn about additional fees that may be charged by HelloFax)
  • Sending and receiving faxes
  • International faxing capabilities
  • The ability to receive, send, and store faxes from Google Drive, Dropbox, Box, OneDrive, and Evernote
  • The ability to fill-out faxed documents
  • The ability to edit faxed documents
  • The ability to provide a legally binding electronic signature
  • Secured cloud storage
  • The ability to use your email to send a fax
  • The ability to receive faxes to your email as a PDF attachment
  • Send the same fax to multiple recipients

Benefits of HelloFax When Used by Law Firms

Before we dive into the direct benefits for law firms in this HelloFax review, we’d like to point out a few things we believe law firms will appreciate. First, HelloFax doesn’t charge set-up fees or have long term contracts.They also have a free 30-day trial.If you don’t have a fax number, HelloFax allows you to choose one.

One of the main benefits of using HelloFax is its ability to be used as part of some of the most popular digital document management options available (Google Drive, OneDrive, Dropbox, Box, and Evernote).This makes HelloFax easier for law firm employees to use.Depending on the plan, you may also be able to receive faxes as a PDF directly to your email.

Law firms could also use HelloFax to send the same document to multiple recipients.It also supports the ability to complete (or even edit) documents as well as to provide legally binding electronic signatures.

HelloFax can grow with your law firm.If you’re just starting out or if you don’t need to use a fax on a regular basis, there accounts that provide great features without a hefty price tag.As you grow, you can upgrade your account.If you currently need an account that includes hundreds of pages of faxes, you can downgrade in the future if it becomes necessary.You can add or remove users without any sort of hidden or added fee.We love that HelloFax is scalable.

HelloFax is easy to set-up.It doesn’t take a lot of technical knowledge.It’s also easy to learn and to use. Of course, it may take a little more technical knowledge if you’re looking to set-up specific routing of faxes or want to integrate it in certain ways.For most people with the ability to use most software, it’s easy to DIY your way through the entire set-up process.

HelloFax Pricing

Pricing of HelloFax depends on the sort of account chosen.HelloFax offers several different options:

  • Free
  • Home Office
  • Professional
  • Small Business
  • Enterprise

With the free version of HelloFax, you can only send a total of five pages per month.Above that, it costs an additional .99 cents per page for faxes of up to 10 pages.After that 10 page mark, the price increases to .20 cents per page.The free account does not include the ability to have faxes sent as PDF attachments to your email, the ability to receive faxes, or to send a document to multiple recipients.

The Home Office account costs $9.99 per month and comes with a free 30-day trial.With it, a law firm may have up to five team members who can use the service.The page limit for this account is 300.Additional pages will cost .99 cents per page up to 10 pages.If the fax has more than 10 pages, the rest of the pages will cost .20 cents per page.Keep in mind that the additional page fee is in addition to the monthly cost. This account provides users with the ability to send and receive faxes as well as have faxes sent as PDF attachments.Users may also send a fax to multiple recipients.

The Professional account costs $19.99 per month and comes with a free 30-day trial.Law firms may have up to 10 team members who can access the service.The page limit for this account is 500.Once the page limit is reached, the charge is .99 cents per page for the next 10 pages and then .20 cents per page for every page after.As with the Home Office account, this additional cost is above the amount paid per month for the service.It includes all of the features found in the Home Office version.

The Small Business account costs $39.99 per month and also comes with a free 30-day trial.A law firm can have up to 10 team members who can use the service.This account comes with a 1000 page limit.After that limit, the first 10 pages are .99 cents each; subsequent pages cost an additional .20 cents each.This additional cost is on top of the monthly fee.This account receives all of the same features as the Home Office and Professional version of HelloFax.

HelloFax also offers an Enterprise account.However, they do not provide the monthly fee, page limits, and the per page fee for exceeding the limit.If your law firm needs more than 1,000 pages per month on a regular basis, you’ll need to speak with HelloFax to learn more about this service.

Which Law Firms Will HelloFax Work Best For?

HelloFax works best for law firms that needs to receive faxes and that also needs to send a document to multiple recipients.It is useful for law firms that already rely on Google Drive, OneDrive, Dropbox, Evernote, or Box to house their documents.HelloFax may also be ideal for a virtual lawyer or a solo lawyer who rarely uses a fax machine.Their free account is extremely limited, but still provides many great features.

If you have a law firm that sends and receives thousands of pages per month, you may find that HelloFax isn’t your best bet.Although it’s scalable, you may find that going through an API set-up process could be more costly for you in the long run.

The Verdict

HelloFax is a modern, easy-to-use online fax service, and certainly a great solution for any law firm looking to go paperless or simply modernize their practice.